Return Policy for Dietary Supplements

At Canada Online Pharmacy, we strive to ensure your satisfaction with every purchase. However, we understand that sometimes, returns may be necessary. Please review our return policy carefully to ensure a smooth and hassle-free experience.

Eligibility for Returns

We accept returns for dietary supplements under the following conditions:

1. Unopened and Sealed Products:
   • Products must be returned in their original, unopened packaging with seals intact.
   • Any item that has been opened, used, or damaged cannot be returned due to safety and hygiene concerns.
2. Timeframe for Returns:
   • Returns must be initiated within 30 days of the delivery date.
3. Defective or Damaged Products:
   • If your order arrives damaged or defective, please contact our customer service team within 48 hours of receiving the product. Provide photos and a description of the issue to expedite the process.

Non-Returnable Items

We cannot accept returns on the following:

• Opened or partially used products.
• Items purchased on clearance or marked as “final sale.”
• Products returned without prior authorization.

How to Initiate a Return

1. Contact Customer Support:
   • Reach out to our support team at [tech@canada-online-pharmacy.com] or call us at [phone number].
   • Provide your order number and the reason for the return.
2. Return Authorization:
   • Once your return request is approved, you will receive a Return Authorization Number (RAN) and detailed instructions on how to send the item back.
3. Shipping the Return:
   • Package the item securely to prevent damage during transit.
   • Customers are responsible for return shipping costs unless the product is defective or damaged.
   • We recommend using a trackable shipping method to ensure safe delivery.

Refunds

• Refunds will be issued to your original payment method within 7–10 business days of receiving and inspecting the returned product.
• Shipping fees are non-refundable unless the return is due to an error on our part.

Contact Us

If you have any questions about our return policy or need further assistance, don’t hesitate to reach out to our friendly customer service team.

Thank you for choosing Canada Online Pharmacy for your health and wellness needs!